The ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 Customer Satisfaction Package includes:
ISO 10001:2007
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
Edition: 1
ISO 10002:2004
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Edition: 1 |
ISO 10003:2007
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
Edition: 1
ISO/TS 10004:2010
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
Edition: 1
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http://www.intra.pti.com.br/pti/cotacao_publicacoes.asp?st=na
PTI / Hecker JF
Rua Peixoto Gomide, 209
01409-901 Sao Paulo, SP - BRAZIL
Phone:(11) 3159-2535
Fax :(11) 3159-2450
E-mail: jh@pti.com.br
----------------------------------------------------------------------------------
Authorized Subscription Agency - Booksellers - Information Consultant
----------------------------------------------------------------------------------
Tem alguma questão adicional? - Sinta-se livre em contactar-nos.
We being an International Company, we can search all kinds of publications, print or electronic, from any part of the world. Our experience takes us back to 1971.
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